At Whole Deals, we want you to be fully satisfied with your purchase. This Refund & Returns Policy explains how we handle returns, refunds, and exchanges.
1. Eligibility for Returns
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Non-Perishable Items: Most non-perishable goods can be returned within 14 days of delivery, provided they are unused, unopened, and in their original packaging.
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Perishable / Fresh Food Items: Due to their nature, we cannot accept returns or exchanges on fresh food, chilled, or frozen products unless the item was damaged, faulty, or incorrect upon delivery.
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Sale/Discounted Items: Final sale items cannot be refunded unless they are defective.
2. Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, or not what you ordered:
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Please contact us at [email protected] within 48 hours of delivery.
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Provide your order number and photos of the product.
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We will arrange a replacement or issue a refund (including shipping costs, where applicable).
3. Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days to your original payment method.
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Shipping costs (if applicable) are non-refundable, except where items are faulty or incorrect.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at [email protected].
5. How to Initiate a Return
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Email [email protected] with your order details.
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We’ll confirm eligibility and provide return instructions.
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Customers are responsible for return shipping unless the item is faulty or incorrect.
6. Exceptions
We cannot accept returns or issue refunds for:
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Fresh, chilled, or frozen food items (unless faulty).
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Products that have been opened or used (unless faulty).
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Items returned after the return window has expired.
7. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us at:
Email: [email protected]