At Whole Deals, we provide fast and reliable local delivery within Scotland. This Shipping Policy explains how we process and deliver orders.
1. Delivery Area
We currently deliver within Glasgow, Falkirk, Edinburgh and surrounding short-range locations.
2. Delivery Times
- We aim to deliver all orders within 24–48 hours.
- Orders placed before 6:00 pm are usually delivered the same day (where possible).
- Orders placed after 6:00 pm may be delivered the following day.
- Delivery times may vary due to order volume, traffic, or weather conditions.
3. Delivery Options & Item Sizes
To ensure smooth delivery, customers must select the correct item category at checkout:
- Basic Items: Small/lightweight items.
- Medium Items: Standard household or grocery items.
- Large Items: Bulkier or heavy products.
Selecting the correct size ensures accurate delivery fees and avoids delays.
4. Delivery Fees
- Delivery fees are calculated at checkout based on item size (Basic, Medium, or Large).
- Free or discounted delivery may be offered during promotions.
5. Customer Responsibility
- Please ensure your delivery address and contact information are correct when placing your order.
- If no one is available at the time of delivery, we will attempt to contact you. Missed deliveries may result in rescheduling and additional charges.
- For fresh or perishable items, failed deliveries may affect product quality. We cannot refund or replace spoiled items due to missed deliveries.
6. Damaged or Incorrect Orders
If your order is damaged or incorrect:
- Contact us at [email protected] within 24 hours of delivery.
- Please provide your order number and photos (if applicable).
- We will arrange a replacement or issue a refund as appropriate.
7. Contact Us
If you have any questions about delivery, please reach out to us:
Email: [email protected]